Behaviour Policy

Unacceptable Behaviour / Abusive Behaviour

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At NUA Medical Practice we operate a 'No Tolerance' policy regarding abusive or aggressive behaviour towards any member of our staff. We aim to provide a comprehensive and professional service in an efficient and pleasant manner to all our patients. We strive to provide a helpful and friendly environment. We would like to ask that patients co-operate with all our policies and treat our staff in a courteous manner. Safety is of paramount importance at our practice and, accordingly, any patient or visitor who is abusive or aggressive in a verbal or physical manner, will be asked to leave the premises immediately and will be removed from the patient list. 

We consider aggressive behaviour to include any personal, abusive or threatening comments, bad language, physical contact, aggressive gestures and theft or damage to property. 

We will not hesitate to contact the Gardaí.

 

What we expect from you

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In times of trouble or distress, some people may act out of character. There may have been upsetting or distressing circumstances leading up to a complaint.  We do not view behaviour as unacceptable just because someone is forceful or determined.

 

We believe that all complainants have the right to be heard, understood and respected.  However, we also consider that our staff have the same rights.  We, therefore, expect you to be polite and courteous in your dealings with us. We will not tolerate aggressive or abusive behaviour, unreasonable demands or unreasonable persistence.

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Updated February 2025